Haven Heating and Air Conditioning/files/havenlogo.png$8600 M-140 Hwy, South Haven MI
269-637-1400"Horrible experience. Cody was personable and respectful. However, he stated he had to order a part for our furnace. After a week, I called to inquire about the part and it had just arrived. Cody came to install the part, but instead stopped to pick up a random plug and installed that instead. This did not solve the problem. I called and asked why he did not install the original part and the women who answers the phone said they did not want to use the part they ordered if it could be fixed using something else. The fact is, they wanted to keep the original part because it was paid for by the warranty company and they would be able to use this part down the road and charge a customer for this part that was free for them. I insisted that he return to make the repairs. Still again, we are having the same problems with the furnace. I called the office yet again and had to leave a message. She did not call back. I left another message. Ten days later, she finally decided to call and told us we had to obtain another request from the warranty company. I called the warranty company and it appears that too much time elapsed and we were out of recall. This is only because she would not return our calls. This was done on purpose. Well, not a smart move. We now are getting a professional company to come and look at our furnace and the warranty company is prepared to pay for a new furnace. So Have is now going to miss out on this business. This is what happens when you lie and cheat. I have also written on review on the BBB website. " P . M from St. Joseph, MI on December 5th, 2020
5(1 / 5)
"Thanks for the feedback. I'm sorry your experience is not what it should have been. Unfortunately in your case we were working through your home warranty company and had to follow their policies and procedures. One of their procedures is that we purchase any parts needed to repair a furnace. If it is a covered repair they will reimburse us. They do not supply us with free parts. I do apologize for you not getting return call every time you called. We do have record of calling back and talking with your husband to let you know you had to call the home warranty company again. This would have been the return call before you waited 10 days. Again I'm sorry for not getting back to you. This is a problem we have had that we are working correcting. " - Haven Heating and Air Conditioning
Haven Heating and Air Conditioning/files/havenlogo.png$8600 M-140 Hwy, South Haven MI
269-637-1400"Haven has been servicing our "two zone" HVAC system since they installed it approximately 14 years ago. It has performed admirably over the years under their seasonal maintenance program. On those rare occasions when there as been a repair issue they have responded without delay. Their service techs are very knowledgeable and professional and I would highly recommend this company!" T . D from South Haven, MI on November 14th, 2020
5(5 / 5)
Haven Heating and Air Conditioning/files/havenlogo.png$8600 M-140 Hwy, South Haven MI
269-637-1400"After only two hours sending a request via their website, I got a call back and an appointment. Kevin came on time to examine my furnace and AC. He replaced one item on the AC and installed a new thermostat. Excellent service. I will definitely use Haven Heating again." S . B from South Haven, MI on August 6th, 2020
5(5 / 5)
Haven Heating and Air Conditioning/files/havenlogo.png$8600 M-140 Hwy, South Haven MI
269-637-1400"I called preston about my air conditioner he came out the next day had one of his guys come out and cleaned it up and now its is perfect I highly recommend haven heating and air great and fast service " E . B from Flippin, AR on July 8th, 2020
5(5 / 5)
Haven Heating and Air Conditioning/files/havenlogo.png$8600 M-140 Hwy, South Haven MI
269-637-1400"Fast, friendly and educational! Thank you for great service in repairing our furnace on a cold windy day!" S . S from Benton Harbor, MI on November 27th, 2019
5(5 / 5)
Haven Heating and Air Conditioning/files/havenlogo.png$8600 M-140 Hwy, South Haven MI
269-637-1400"Thanks for the fast service! Our home is finally warm again!" T . S from South Haven, MI on February 21st, 2019
5(5 / 5)
Haven Heating and Air Conditioning/files/havenlogo.png$8600 M-140 Hwy, South Haven MI
269-637-1400" Justin was/is amazing. It took several visits to get the new unit up and running, but he never gave up, always cheerful." k . w from South Haven, MI on August 24th, 2018
5(5 / 5)
Haven Heating and Air Conditioning/files/havenlogo.png$8600 M-140 Hwy, South Haven MI
269-637-1400" The technicians were on time, courteous, and cleaned up after. " t . k from South Haven, MI on June 28th, 2018
5(5 / 5)
Haven Heating and Air Conditioning/files/havenlogo.png$8600 M-140 Hwy, South Haven MI
269-637-1400" AWESOME COMPANY TO WORK WITH" R . K from Coloma, MI on October 5th, 2017
5(5 / 5)
Haven Heating and Air Conditioning/files/havenlogo.png$8600 M-140 Hwy, South Haven MI
269-637-1400" Everything went really well. The installers were very courteous and respectful. " R . R from South Haven, MI on August 10th, 2017
